24 December 2024
AMMEGA: A global leader in belting solutions
Read More#Manufacturing #Unified Support Services
Our Craft
The Power of Unified Support
Where You Are
Support is fragmented, operations function but remain unsynchronized, and IT tickets pile up as recurring issues drain time and resources. Your teams spend more effort fixing problems than driving business growth. You have service providers, but not true service partners. In short, you’re managing support when what you really need is transformation.
Where You Want to Be
A unified support environment where:
IT and operations run seamlessly in the background, with support that is proactive rather than reactive. A single, accountable team manages everything with speed and consistency, freeing you to focus less on fixing issues and more on creating value. As your business evolves, so does your support—remaining invisible when it works, and invaluable when it’s needed.
How We Get You There
At QBA, our Unified Support Services (USS) offering is built to integrate, optimize, and elevate your entire support landscape.
We don’t see operations and IT as separate lanes—we bring them together into one cohesive, future-ready service model.
Streamline the Backbone of Business:
From invoice accuracy to contract compliance, our Operations Support Services reduce friction, boost efficiency, and bring order to complexity.
Global contract management, material procurement, and asset lifecycles—managed with precision and accountability.
Fortify the Digital Core:
Our IT Support Services ensure your infrastructure, cloud systems, and devices work without disruption—so your business never slows down.
24×7 service desk, cloud app support, EUC, and infrastructure projects—delivered with scalability and resilience in mind.
Integrate Support into Strategy:
We align our services to your KPIs and business roadmap—so support contributes directly to outcomes, not just uptime.
Empower Through Data & Standards:
With master data accuracy and operational analytics, we ensure your decisions are based on consistent, clean, and connected data.
Evolve, Don’t Just Maintain:
Our teams adapt with your growth—bringing automation, continuous improvement, and innovation into every support function.
Where You’ll Be with QBA USS
Fewer escalations and faster resolutions, backed by seamless coordination between IT and operations, deliver transparent and accountable support with predictable performance and cost. With a partner who owns the outcome—not just the process—support shifts from a back-office cost center to a driver of reliability, agility, and competitive advantage. That’s the edge QBA brings to your business, every day.
Industry Impact
Manufacturing
Centralised equipment procurement and service desk management, reducing downtime by 35% and increasing asset lifecycle efficiency.
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Banking & Financial Services
Implemented 24/7 service desk and master data controls, ensuring compliance and faster ticket turnaround.
Healthcare
Standardised contract and invoice management workflows across hospital networks, enhancing procurement visibility and accuracy.
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Retail & eCommerce
Provided cloud app and EUC support across 250+ locations, improving IT issue resolution speed by 40%.
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Public Sector
Deployed a unified support strategy for a government agency, eliminating siloed systems and improving citizen-facing service reliability.
Read MoreOur Edge
Unified Support is all about building resilient systems to tackle any issues that come your way. Our edge lies in creating a single, seamless support ecosystem that enhances both operational flow and IT strength.
At QBA, We Help You
Unified Ops + IT Support:
One partner. One model. Seamless results.
Scalable Delivery Models:
From startup to enterprise, we scale as you do.
Outcome-Oriented KPIs:
Support based on business performance, not just SLAs.
Automation-Driven Efficiency:
We reduce ticket volumes by fixing root causes to boost efficiency.
Strategic Visibility:
Real-time insights, centralised dashboards, and data-backed reporting.
Client Success
Case Studies
